Q: How long does it take for my order to be processed and when can I expect to receive my order?
A: Your orders will be processed and shipped within 1–2 business days of payment confirmation. Once your order is placed, you will immediately receive an automated e-mail as your order confirmation. After your shipment is processed, we will e-mail you a tracking number. All domestic and international orders can be tracked online. Domestic orders take 4–8 business days to arrive depending on the shipping method you choose during checkout. International orders take 7–14 business days to arrive.
Q: How do I track my order?
A: Once your order ships, you will receive an e-mail with your tracking number. You can also log in to your account, go to your order history, and view real-time tracking information directly from there. If you have not received a tracking e-mail within 2 business days of placing your order, please contact us at service@stanwoodbrands.com.
Q: Can I change or cancel my order after it has been placed?
A: We process orders quickly, but if you need to make a change or cancellation, please contact us immediately at service@stanwoodbrands.com or 1-888-670-5570. We will do our best to accommodate your request before the order ships. Once an order has shipped, it cannot be cancelled but may be returned under our 90-day return policy.
Q: What is the cost of shipping and sales tax?
A: Shipping costs are automatically calculated at checkout based on your delivery address and the shipping method you select. You can see the exact shipping cost before completing your purchase. Sales tax is ONLY applicable to California residents.
Q: What if my order arrives damaged?
A: If your item arrives damaged, please contact us within 2 days of delivery at service@stanwoodbrands.com with photos of the damage and your order number. We will arrange replacement parts or a full refund, including return shipping, at no cost to you.
Q: What if I only received part of my order?
A: Occasionally, items in the same order may ship separately. Please check your shipping confirmation e-mail for multiple tracking numbers. If a package appears missing after the estimated delivery window, contact us at service@stanwoodbrands.com and we will investigate right away.
Q: How do I return my order?
A: You may unconditionally return your order within 90 days of purchase for a full refund. Open-box products are not returnable. To start a return, log in to your account and go to your order history. Find the order you want to return, click "Request return," select the item(s) and reason, then submit. We will review and approve your request, typically within one hour. If the product is defective, misrepresented, or incorrect, you will receive a full refund including two-way shipping. Otherwise, refunds are issued minus return shipping costs. If you have questions, please contact us at service@stanwoodbrands.com or 1-888-670-5570. Your refund will be processed within one business day of receiving your returned product.
Q: What payment methods do you accept?
A: We accept all major credit cards, including Visa, Mastercard, Discover, and American Express. We also support the following digital wallets for a fast and secure checkout: Shop Pay, Apple Pay, Google Pay, and Amazon Pay. All transactions are processed securely and your payment information is fully protected.
Q: How do I maintain my Kinetic Wind Sculpture or bearings?
A: To keep your wind sculpture performing at its best, we recommend lubricating the bearings with silicone oil once a year or more for high-moisture/salt areas. Under normal weather conditions, bearings should last well beyond their five-year warranty with this simple annual maintenance. Avoid using WD-40 or degreaser, as these can damage the bearings over time. If you have questions about maintenance, contact us at service@stanwoodbrands.com.
Q: Are your wind sculptures and rain chains weatherproof?
A: Yes. Our Kinetic Copper Wind Sculptures and Copper Rain Chains are made from solid copper and are designed to withstand outdoor conditions year-round. Over time, copper naturally develops a beautiful patina, which is a normal and desirable characteristic of the material. Our products carry a lifetime warranty against manufacturing defects.
Q: Do your Yarn Swifts and Ball Winders work with all yarn weights?
A: Our Yarn Swifts and Ball Winders are designed to work with a wide range of yarn weights, from lace to bulky. If you have a specific question about compatibility with a particular yarn type, feel free to contact us at service@stanwoodbrands.com and we will be happy to help.
Q: Do you offer wholesale or bulk pricing?
A: Yes, we offer wholesale pricing for qualified buyers. To inquire about setting up a wholesale account, minimum order quantities, and volume pricing, please contact us at service@stanwoodbrands.com. Our team will be happy to walk you through the process.
Q: How do I access my account?
A: Our store uses a simple, passwordless sign-in. Just go to the account login page and enter the e-mail address associated with your account. We will send you a one-time 6-digit verification code to that e-mail. Enter the code to sign in instantly — no password needed. If you don’t receive the code, please check your spam folder or add mailer@shopify.com to your safe senders list.