Warranty Policy:
(1) Kinetic Copper Wind Sculptures and Copper Rain Chains carry a lifetime warranty.
(2) Yarn Swifts and Ball Winders carry a one-year warranty.
(3) Flag Pole Rings carry a lifetime warranty.
(4) Bearings carry a five-year warranty.
Warranty Details:
Stanwood products are fully warranted to the original owner against defects in materials and workmanship for the time frame specified above. All Stanwood products are covered under our free repair policy, provided the product is repairable.
If a Stanwood product fails due to a manufacturing defect within the specified warranty period, we will repair or replace it free of charge, at our discretion. This warranty does not cover damage caused by accident, improper use or installation, negligence, normal wear and tear, or severe weather events. However, we will offer free repair or replace worn components at cost, at our discretion. Customers are responsible for all repair-related shipping costs.
Bearings are considered consumable and carry a five-year warranty. Under normal weather conditions, they should last well beyond five years with annual silicone oil lubrication.
For warranty evaluation, please send digital photos to service@stanwoodbrands.com. Please inquire first. Customers are responsible for shipping costs for all warranty-related services and replacements. Send warranty-related repairs to: Stanwood Imports, 20555 Devonshire St, #289, Chatsworth, CA 91311.
This warranty gives you specific legal rights in the United States and worldwide. You may have additional rights that vary by state.
Return Policy:
(1) You may unconditionally return your order within 90 days of purchase for a full refund. Open-box products are not returnable.
(2) To start a return, log in to your account and go to your order history. Find the order you want to return, click "Request return," select the item(s) and reason, then submit. We will review and approve your request, typically within 24 hours. If you have any questions, contact us at service@stanwoodbrands.com or 1-888-670-5570. If you don't have an account, repack items in original packaging with bubble wrap, reinforce with tape, and send to the address on our Contact Us page.
(3) If an item is defective, misrepresented, or incorrect, you will receive a full refund including two-way shipping. Otherwise, refunds are issued minus return shipping costs.
(4) Refunds are processed within one business day of receiving returned items.
(5) Any missing components will be deducted from the refund.
(6) Any product modifications—including lacquering, welding, cutting, or sawing—make the product non-returnable.
Shipping Policy:
(1) Orders are typically processed and shipped within 1–2 business days of payment confirmation.
(2) Domestic (US) orders are shipped via standard carriers (UPS, USPS, FedEx). Estimated delivery times vary by location but are generally 4–8 business days.
(3) Expedited shipping options may be available at checkout for an additional cost.
(4) Once your order ships, you will receive a tracking number by email. You can also view tracking information in your account under order history.
(5) Stanwood Brands is not responsible for delays caused by the carrier, weather events, or circumstances beyond our control.
International & EU Shipping:
(1) We ship to select international destinations including countries within the European Union. International shipping rates and estimated delivery times are calculated at checkout.
(2) EU customers: Prices displayed do not include VAT. Any applicable VAT, import duties, or customs fees are the responsibility of the customer and will be assessed by customs upon delivery.
(3) For orders shipped outside the US, the customer is responsible for any import duties, customs fees, or additional taxes imposed by the destination country, unless otherwise stated.
(4) International delivery times vary by destination. Customs processing may add additional time to delivery estimates.
(5) If you have questions about shipping to your country, please contact us at service@stanwoodbrands.com before placing your order.
Privacy Policy:
Stanwood Brands is committed to protecting your privacy. We will not sell or disclose any information that identifies you to third parties. We may use collected information to notify you of new services or special offers. If you prefer not to receive this information, email service@stanwoodbrands.com with "unsubscribe" as the subject line. Stanwood Brands does not sell, trade, or rent your personal information.